• I'm getting the message that you could not identify me
The message that we
could not identify you, may have different causes:
- The password or username is incorrect
- Your booking period or your trial period has expired
Regardless of login problems to MyConkret, all registered users whose booking period has not expired, are able use the Minimal-Login without any limitations!
To set a new password for MyConkret, please read:
My password does not work / I forgot my password
To re-activate MyConkret after the expiration of the booking or trial period, please read:
How can I renew MyConkret at the end of my
booking period?
For further assistance please call us at: +44 (0)20 8816 7567 or send an e-mail to
info@conkret.de.
• The password does not work / I forgot my password
If your password
for MyConkret does not work, you are able to log in with your email address
and your password for this e-mail address (As long as you don't turn off 'Login with email-address/password' in the settings).
If this does not work either, you can easily set your password for this email-address by using the
Minimal-Login first.
On a successful login the used data will be set for this email-address in MyConkret, so afterwards you are able to log in to MyConkret using this email-address and password.
• The password for my email address has changed
If your password
has changed, you can easily set your password for this email-address
by using the
Minimal-Login
first. On a successful login the used data will be set for this
email-address in MyConkret, so afterwards you are able to log in to
MyConkret using this email-address and password (As long as you
don't turn off 'Login with email-address/password' in the settings).
• How can I enable MyConkret after the end of my trial period?
Please activate MyConkret
by going to: https://www.conkret.org/aktivierung.html.
Enter your username or your email-address and your password here. Now you are free to choose rate and
payment method
• How can I renew MyConkret at the end of my booking period?
Please activate MyConkret
by going to: https://www.conkret.org/aktivierung.html.
Enter your username or your email-address and your password here. Now you are free to choose rate and
payment method.
• The Minimal-Login does not work. What can I do?
Please check your inputs.
Try to log in by using only your email-address and password. Leave the box for server blank.
Check whether Caps-Lock is activated accidentally.
• I need further assistance
For further assistance please call us at:
+44 (0)20 8816 7567 or send an email to: info@conkret.de.
